There are lots and lots of online or “work-from-home” business opportunities born every day and so it’s hard to discern which ones are legitimate and which ones are scams. Since I am one who likes to diversify, I came across this JVZoo offering called “Auto Reputation Suite” and when I saw what it was intended to do, it seemed like a workable system to meld online and offline together.
As is usual, once you buy the introductory offering for an “amazingly” low price, you are nailed with up-sells to allow you to buy the whole package instead of just the one you got that won’t work well without the other components. So now you have paid your $162 for all three components, which, incidentally, offer a 30 day money-back guarantee, and you go to JVZoo to download your booty. Much to my surprise, I only downloaded a membership to the back office for the system. From there I was to download the software and any training resources.
Okay, so now I play along and try to download the system software so that I can “Start making money TODAY!” Well, guess what. I got an error message that said, “This file could not be downloaded.” Knowing that I have had this problem before in Internet Explorer, I opted to try Firefox. The same problem ensued. I then thought I’d try to download the resources that came with the system. I couldn’t download them either.
Down in the lower right corner of the screen was an invitation to “Chat” so I decided to to try that and see if I could find out anything. In that session “Jade” said that I had to send them my receipt and a letter from PayPal stating that I had bought the software. Unless I am mistaken, if they deal through PayPal, then a notification of payment is sent to them and if the sellers of this system issue a receipt, then they should have a copy of it. Smelling a rat, I have refused to send them anything for the reasons just shared. I then emailed their support only to get no response.
After not having any luck with downloading the product or contacting the vendor via email, I chose to contact JVZoo. Surprise, surprise! I couldn’t contact them either. Their website just says to contact the vendor. Obviously they like the money but not the responsibility to make sure customers are treated fairly and honestly. Guess who won’t be dealing with JVZoo anymore!
Since both the vendor and JVZoo were a bust, I chose to contact PayPal and try to get my money back. Well, there are three “disputes” posted and, naturally, PayPal wants me to contact the vendor before they get involved. Well, “Good luck with that”, I thought. I just got a response from the vendor for two of my three disputes but all the messages contained was a reference back to their “Members Area” website. Maybe something changed. I went to the address that they sent (which was the same one I went to originally) and attempted to download my purchase again. Not surprisingly I got the same result, NOTHING but error messages. I responded to all three of my disputes with the same message that their system would not allow me to download anything. I can’t escalate the dispute to a claim status until March 27 but my prior experience with PayPal doesn’t make me feel hopeful for a refund as, it seems, they protect vendors more so than customers. It remains to be seen, though, how things will pan out. Wish me luck!